Attitudes toward challenges in emergency remote teaching via Zoom: Insights from teachers and students
DOI:
https://doi.org/10.65956/procia.2026.71Keywords:
emergency remote teaching, ERT, zoom, teachers’ attitudes, students’ attitudesAbstract
The COVID-19 pandemic accelerated the abrupt shift from traditional teaching methods to online teaching via Zoom, leading to the emergence of the concept of Emergency Remote Teaching (ERT). While previous studies have primarily noted operational challenges, few have examined attitudinal responses through robust theoretical frameworks. This study addresses that gap by investigating the attitudes of English teachers and non-English major students at a university in Vietnam, towards the challenges encountered during Zoom-based ERT using a mixed-methods design. A dual-theoretical framework was employed. For teachers, the Technology Acceptance Model (TAM) is used, focusing on perceived usefulness and ease of use. For students whose experiences with Zoom were more shaped by emotional, cognitive, and behavioural responses to ERT, the ABC attitude model was applied. Semi-structured interviews with five teachers were explicitly designed in alignment with TAM constructs and analysed qualitatively through deductive coding. A questionnaire administered to 130 students was analysed quantitatively. The study results showed that teachers were more concerned with pedagogical limitations than with the technical interface, while maintaining a positive attitude based on Zoom’s usefulness. Similarly, students’ emotional attitudes were generally positive or neutral; however, behaviourally, student engagement was low, with many turning off their cameras, avoiding verbal interaction, and multitasking during class. These results suggest that emotional positivity alone does not necessarily lead to effective learning behaviour. By integrating the TAM and ABC models, this study provides deeper insights into attitudinal dynamics, with implications for future teacher training and strategies for engaging students via Zoom during ERT.
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